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Colon Cancer Alliance's Undy 5000

Undy Run/Walk Incentive Program
How it Works and Frequently Asked Questions

 

To thank you for your fundraising efforts, the Colon Cancer Alliance is offering prizes to those who raise $250 or more. The more you raise, the bigger your prize! Take a look at all of the exciting prizes here.

How it Works

  1. Raise money for the Colon Cancer Alliance's Undy Run/Walk to help fund prevention, research and patient support programs - check out these fundraising tips for ideas.
  2. If you raise $250 or more, you earn a prize! Three to four weeks after an event, the Colon Cancer Alliance will email you instructions, including a unique fundraising certificate number, that you will use to redeem your reward online.
  3. You will enter your fundraising certificate number into the incentive website, select your prize(s), and it will be shipped to you. You may also choose to donate your prize back to the Colon Cancer Alliance.

Frequently Asked Questions
Prizes

Can I only pick a prize from the fundraising level I achieve, or can I redeem two or more prizes of lesser values?
How long does it take to get my prize?
What if I have not received my prize within six weeks?
What if the prize is broken or defective?
How do I get the proper size garment?

Website

What if I have any trouble redeeming my certificate number?
What if I do not have an email address?
What if I do not have internet access?

Fundraising

Does my registration fee count towards my fundraising progress?
Can my team earn a fundraising incentive?
Can I combine my points with another participant’s?
If someone donates to my team rather than my individual participant page, can I move that credit to my individual efforts?
Can points be held and accumulated for the Undy Run/Walk next year or in another city?

Fundraising Certificates

What is a fundraising certificate number?
When will I get my fundraising certificate number?
How long after the event can I continue fundraising?
What if the certificate amount is not correct or has an error?
Do certificates expire?


Frequently Asked Questions

Prizes

Can I only pick a prize from the fundraising level I achieve, or can I redeem two or more prizes of lesser values? You may pick any combination of prizes that is equal to or less than the total amount you’ve raised. So, if you raise $500, you may pick one item from that level, or two items from the $250 level.

How long does it take to get my prize?  All orders are processed electronically within 24 hours.  When approved for shipment, most orders ship within 2 to 6 weeks.   Orders may ship at different times and in more than one box. If you need assistance with your order, please call James Wesley Ltd toll-free at (888)735-2908. Please have your order confirmation number and certificate number available.

What if I have not received my prize within six weeks? If you ordered your prize six or more weeks ago and have not yet received it, call James Wesley Ltd toll-free at (888)735-2908. Please have your order confirmation number and certificate number available.

What if the prize is broken or defective?  You must notify James Wesley Ltd. within 5 business days of receiving your item if there is a problem. Failure to do so can void the insurance coverage and warranty provided. All orders are insured and carry a factory warranty. If you notice damage in shipping, please have the driver or mail carrier document the damage.  Contact James Wesley immediately: Toll-free (888)735-2908 or email help@jameswesley.com.

How do I get the proper size garment?  As is usual, men’s sizes are larger than women’s. Please check item details to see if sizes for an item are men’s or women’s. Please contact James Wesley Ltd, (888)735-2908, with specific questions about garment sizing.

Website

What if I have any trouble redeeming my certificate number?   We apologize for the trouble. Please contact our program administrator, James Wesley Ltd, right away and they will resolve the issue. Toll-free (888) 735-2908 or help@jameswesley.com.

What if I do not have an email address?  Someone from the Colon Cancer Alliance will call all fundraisers who do not have an email address on record to give them their fundraising certificate code.

What if I do not have internet access?   You can place an order via phone, toll-free (888) 735-2908, or fax, (770) 924-1564. Please have your certificate number available. Customer service will be happy to help you with your order.

Fundraising

Does my registration fee count towards my fundraising progress? No, it does not. The amount raised past your registration fee will earn you an incentive prize. If your plans change and you cannot attend the event, your registration fee cannot be changed to be counted as a donation.

Can my team earn a fundraising incentive? No, this incentive program is only for individual fundraising. Your team can compete to be one of the top three fundraising teams.

Can I combine my points with another participant’s? No, the incentive program is only for individual fundraising efforts and you cannot combine your progress with that of a family member or team member.

If someone donates to my team rather than my individual participant page, can I move that credit to my individual efforts? Yes, we can transfer that credit to your personal progress. Please have your team captain email undy@ccalliance.org with the donor’s name, gift amount, your team name, and your name. Allow 5 business days. Please note that we cannot transfer donations from participant to participant. The donation credit can only be counted toward one participant’s progress.

Can points be held and accumulated for the Undy Run/Walk next year or in another city?  No, points must be used or donated by the expiration date.

Fundraising Certificates

What is a fundraising certificate number?
It is a secure number, like a credit card number, that you will receive from the Colon Cancer Alliance. Each is unique and generated to correspond to your fundraising achievement. You will use this number to redeem your reward at the incentive website, or you can donate the value of the prize back to the Colon Cancer Alliance.

When will I get my fundraising certificate number?  All certificate numbers will be assigned three to four weeks after the event. If more than four weeks have passed and you have not been contacted, please email us at undy@ccalliance.org or call us at 202-628-0123 x104.

How long after the event can I continue fundraising? You may continue to raise money towards your goal for 3 months after the event. All certificate numbers will be emailed one to two weeks after the race. If you would like to continue to fundraise, please let us know once you have reached your final level and we will be happy to send you a new fundraising certificate number. Contact us at: undy@ccalliance.org or 202-628-0123 x104.

What if the certificate amount is not correct or has an error?   Please contact the Colon Cancer Alliance immediately via email (undy@ccalliance.org) or phone (202-628-0123 x104) and we will make the correction or update the certificate as you request.

Do certificates expire? Yes, all certificates expire. The date is shown on your certificate. 

 

Contact Info

For specific questions about incentive items or shipping issues, please contact James Wesley Ltd directly at (888) 735-2908 or help@jameswesley.com.

If you have additional questions, please contact us at undy@ccalliance.org or 202-628-0123 x104.

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